policy

Occupancy

All guests registering must be 18 years of age or older and must present identification upon check-in.

Check-in time: anytime after 2:00pm. Check-out time: 11:00am. Late Check-outs must be approved and arranged with front desk personnel prior to check-out time.

Children 17 and younger stay free when occupying the same room with an adult family member.Occupancy may be restricted by local ordinance.

Sleeping bags, cots or furniture of any kind can be placed in room by any guest.

Alamo Inn & Suites offer facilities for the physically challenged. Please confirm availability with the Reservation Center at (800) 378-9696 or (714) 635-8070 For website bookings, always request these facilities in the comment section of your Form.

Room Payment / Advance Payment

Alamo Inn does not accept prepay vouchers reservations. In addition, Alamo Inn & Suites does not accept money orders or cashiers checks as form of payment.

Room charges are paid in advance with a credit card
Payment may be made with cash , traveler's check or with a major credit card (American Express, MasterCard or VISA).

Advance payments with checks (personal, business or organization) must be received 21 days prior to the arrival date. Third party credit cards are not accepted for payment.

Pets

No Pets allowed

Individual Reservations - Guarantee & Cancel Policies

Reservations can be made by calling our Reservations Center at (800) 378-9696 (714) 635-8070 or by filling out the form on our website www.thealamoinn.com.

You may also reserve rooms by phoning or writing to the hotel.

We regret that reservations may not be made more than one year in advance.

Cancellation Fees
If it becomes necessary to cancel a reservation which you have sent in payment or guaranteed with your credit card, you must notify the Hotel. If you do not cancel your guaranteed reservation 2 days before your arrival date (i.e:Arrival 05/23 cancel before 05/20), your credit card will be charged for the first night and the remainder of the reservation will be cancelled (if more than 1 night).

In the unlikely event that we cannot honor your guaranteed reservation, we will accomodate you to a lodging at a comparable Hotel.

If you have a comment about a previous stays, please e-mail mystay@thealamoinn.com, or write to:

                                        Alamo Inn & Suites
                                        1140 w. Katella Ave.
                                        Anaheim, Ca 92802

Special Requests

Alamo Inn & Suites will make every effort to honor special requests (such as first floor, poolside, etc.) when you reserve a room. However, the availability of these requests cannot be guaranteed in advance. Special requests will not be guaranteed by a reservation agent.

Group Reservations

Call our Desk (800) 378-9696. Outside USA/Canada FAX: (714) 778-3307

Group reservations (ten or more rooms) require an advance payment deposit of the total charges for the first night's lodging. This deposit must be made at least 14 days before the arrival date. Deposit may be made by money order or check.

Notification of cancellation must be made 30 days prior to arrival date.

Accesible Rooms

Please call the property directly to inquire about additional availability.